Shipping policy

Whelm Collective offers free shipping on all orders over $150.00 AUD Australia wide. For all orders below this threshold customers within Australia are provided with two postage options:

$10.00 (Standard shipping 3-7 business days)

$15.00 (EXPRESS shipping 1-3 business days)

All orders will be packed & dispatched within 48 hours (1-2 days) of placement or next business day. (In most cases all orders will be received between 1-3 business days from placement of order).

*Please note during in store sale and peek seasons handling time can increase to 72 hours in shipping. This may cause a delay in your order being received. If your placed order falls on a weekend or public holiday please note it will be shipped on the next business day.

When purchasing a SALE item your order may take up to 7 business days to be dispatched as all sale items are archived in storage.

You will receive an email once your order has been placed/shipped with all necessary information for tracking your order.

Please note we recommend providing a delivery address where there will be someone to receive the parcel between 9am – 5pm (Monday – Friday), as regular express post does not require a signature on arrival of delivery. This will also avoid any failed delivery attempts as we cannot accept responsibility for failed attempted delivery to the address provided by the customer. In most cases if the item has been ‘attempted’ to be delivered and no one is home, Australia post will leave a slip for you to collect your parcel at your nearest AUS Post office.

Whelm Collective cannot accept responsibility of your order once the item/s have left the store and are in the possession of Australia Post. For example, if your item is delivered with supporting evidence and has been stolen, misplaced or lost in transit.

In the case that your parcel hasn’t arrived in the above stated time frame please contact us via email meg@whelmcollective.com and we will endeavour to track your order for you.

Whelm Collective cannot accept any responsibility for any delayed deliveries due to Australia Post or any unforeseen circumstances.

We cannot take responsibility for shipped fragile items once they have left the store but will always endeavour to package your item in the best and most secure way to avoid any damage upon arrival.

If there are delays due to stock reasons Whelm Collective will notify you and you will have the option of changing or cancelling your order.

PRE-ORDERS

All pre-order items will be marked as a pre-order as per the online product description. Your pre-order will be sent out to you once it arrives at Whelm Collective. Customers that have placed an order for multiple items, including a pre-order item, will receive their order once the pre-order item has arrived at Whelm Collective. If you would like to have the in-stock items to be sent earlier, please email meg@whelmcollective.com and we can happily arrange

CLICK AND COLLECT

All click & collect orders will be packed within 24 hours of placement. You will receive a notification when your order has been packed and is ready for collection. All click & collect orders are to be collected from Whelm Collective during business hours:

Wednesday - Friday 10:00 am – 3.00 pm

Saturday 10:00 am – 1.00 pm

Or by appointment

Our address is:

7B Fourth Street Ardrossan, SA 5571

If you are unable to collect your order and would like to have your order sent via standard or express post, please email meg@whelmcollective.com or give us a call during business hours on 0408323052.